Install
Install
Business network setup & cabling
UniFi, Meraki, or Aruba. Cat6 / Cat6A runs done cleanly — terminated, labeled, tested. AP placement based on a site survey, not a guess.
Examples
- 4-AP wireless network for a 3,500 sq ft dental office
- Restaurant Wi-Fi rebuild — guest separated from POS, kitchen and patio coverage solved
- Office move-in — fresh Cat6 to every desk, central rack, labeled patch panel
Install & service
Point of sale (POS)
Toast, Square, Clover, and similar. Counter wiring, network drops, kitchen printer, KDS, cash drawer, peripheral pairing.
Examples
- 2-terminal Toast deployment for an independent restaurant
- Square Hardware install for a salon
- POS troubleshooting — terminal can't see the kitchen printer
Install
Security cameras & access control
UniFi Protect, Reolink, Verkada — chosen for the use case. Cable runs hidden. Mounted at the right height for usable footage. Single-door badge access for offices stepping up from keys.
Examples
- 4-camera UniFi Protect system for a retail storefront
- Single-door access control for a 2,500 sq ft medical office
- Camera upgrade — analog DVR replaced with IP cameras + cloud storage
Install
Business AV
Zoom Rooms and Microsoft Teams Rooms for small offices. Restaurant TVs, retail digital signage, BrightSign players. Cables actually hidden.
Examples
- Single-room Zoom Rooms — Rally Bar, mounted display, ceiling mic, scheduling tablet
- Restaurant TV install — three TVs over the bar, audio routed cleanly
- Digital signage rollout — BrightSign + commercial display + content onboarding
Install
Cellular internet failover
Cradlepoint or Peplink router behind your existing internet. Takes over within 30 seconds when the primary line drops. POS and card readers keep working.
Examples
- Cradlepoint failover at a restaurant
- Peplink dual-WAN at a medical office — fiber primary, cellular backup for telehealth
Moves, migration & decommissioning
Move / upgrade / retire
Office moves & equipment migration
When you're moving locations, replacing aging gear, or retiring equipment — the work of getting from "what you have" to "what you need next" without losing data, downtime, or customer access. Coordinated cutover so the new setup is live before the old one goes dark.
Examples
- Office relocation in Amherst — Cat6 runs to every new desk, switch and APs redeployed, POS terminal reinstalled, transition done over a weekend
- Restaurant address change — POS migrated to new building, network rebuilt to match new floor plan, kitchen printers re-cabled, opening day on schedule
- Network refresh — legacy router/switch replaced with UniFi stack; old gear pulled, labeled, prepared for resale or disposal
- POS platform change — old terminals removed, transaction history exported, new platform installed and staff trained
- Camera system upgrade — analog DVR retired, IP cameras and cloud NVR deployed with hidden cable re-routes
Compliance · Documented
Secure decommissioning & certified data wipes
When equipment is retired — drives wiped to NIST 800-88 standard with a written certificate of destruction. Cables and racks cleaned up so the space looks the way it should. Hardware coordinated for resale, reuse, or certified e-waste recycling — not just dumped in a dumpster.
Why local matters: for sensitive data, you want someone physically present with the drives — not shipped to a "secure" facility you can't audit. Certificate of destruction issued on-site, witnessed by you if you want.
When this is required
- HIPAA-bound practices retiring PCs, servers, or copiers that held patient data
- Card-taking businesses replacing POS terminals (PCI requires documented sanitization)
- Financial / legal offices retiring file servers
- Any small business closing or downsizing that wants to know the old data is actually gone
What you get
- NIST 800-88 conformant wipe (or physical destruction if the drive is dead/sealed)
- Written certificate of destruction with device serials, drive serials, method, date
- Hardware disposition: documented to resale, reuse, or certified e-waste partner
- Site cleanup so cables, mounts, and racks aren't left behind
Repair & service
Same-week response
Repair & troubleshooting
When something stops working, you don't want to wait three weeks. Same-week response on most service calls — POS connectivity issues, kitchen printers, downed cameras, Wi-Fi dropping, network closet emergencies.
Common service calls
- POS terminal can't see the back-of-house printer
- Camera goes offline; NVR not recording
- Wi-Fi drops in part of the building
- Card reader disconnects during dinner rush
- Conference room mic / camera not working for a meeting tomorrow
- Cable run damaged or pulled — quick re-run and termination
Preventative care
Start here · Free
Free IT walkthrough
30 minutes on-site. I look at your network closet, cabling, cameras, POS, Wi-Fi. You get a short written summary of what's solid, what's at risk, and what's worth doing.
Good fit if
- You inherited the IT setup with the space
- You've added gear over the years and lost the thread
- No one with a real IT background has looked at it
Get organized
Network closet cleanup & documentation
Pull the cables apart, label every run, replace damaged cabling, write up a simple diagram. Power-cycle order, vendor accounts, IP scheme — documented.
Examples
- Single-rack cleanup at a small office — re-terminated, labeled, diagram delivered
- Restaurant back-of-house rerun — POS network split from kitchen Wi-Fi, cables out of grease zones
- Multi-site small commercial — same docs standard across three locations
Stay organized · Recurring
Preventative maintenance
Quarterly or semi-annual on-site visits. Firmware updates, cellular failover test, UPS battery check, new-mess catch, docs refreshed. You get a written report each visit.
Examples
- Quarterly maintenance for a 5-person dental office
- Semi-annual visit across a 3-location retail operation
- Pre-busy-season checkup for a restaurant
IT security & data protection
Recurring
Managed network & security monitoring
Monthly patching, quarterly vulnerability scans, alert response when something goes offline. PCI ASV scans for card-taking businesses, with remediation.
Examples
- Managed UniFi network for a small office
- PCI quarterly scan + remediation for a multi-register retail store
Recurring
Microsoft 365 hardening
MFA enforcement, Conditional Access, audit logs, locked-down email forwarding. One-time setup, optional monthly monitoring.
Examples
- M365 hardening for a 12-person accounting firm
- Ongoing monthly review — alert triage, new-user onboarding
Recurring
Managed backup & data protection
Cloud-first backup for servers, workstations, and Microsoft 365 mailboxes. Daily incremental backups, monthly monitoring, quarterly tested restores. Built on industry-grade backup software with durable cloud storage (no surprise egress fees).
What you're protected from: ransomware (versioned backups attackers can't overwrite), failed drives, dropped laptops, accidentally deleted email folders, Microsoft 365 account takeovers, and the "fire hit the building" scenario most owners never plan for.
What this is NOT: OneDrive, Dropbox, or Google Drive sync. Those propagate ransomware encryption to the cloud copy. Backup is versioned and immutable.
Examples
- 2-workstation dental office — daily file backup + Microsoft 365 mailbox backup, 90-day retention, quarterly tested restore
- Single-server small office — full server image + workstation file backup, retention sized to compliance needs
- 4-location retail group — workstation backup at each site, central Microsoft 365 mailbox protection, monthly summary report
Why local matters here
When you actually need a restore, you don't want to be on hold with an offshore call center. I run your backups, I monitor your backups, I test your backups, and when you need them, I'm the one bringing your data back.
AI integration
New service
AI integration & agentic workflows
Concrete automations for the repetitive work eating your time — email triage, lead finding, appointment reminders, customer chat, internal Q&A on your docs, draft quotes from phone calls. Built, tested, and tuned with you.
Anchored in a local relationship — best fit if we've worked together first. Remote-only engagements possible after that.
Real example: the system Upper Hand IT runs to manage its own field-tech work — emails parsed, jobs scored, phone notifications, prospects discovered nightly. The same kind of system can be built for your business.
Common starting points
- Email triage — classify, prioritize, draft responses
- Lead finding — scheduled prospect discovery in your service area
- Appointment reminders — automated SMS/email + reschedule handling
- Customer chat — site chatbot that knows your services and FAQs
- Internal Q&A — staff ask questions about SOPs, contracts, manuals
- Quote drafting — phone call to draft quote in your format
Start AI project intake →
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